If you do not have a LogMeIn account, you can register for a free trial at. Enable LogMeIn Central Integrationīefore moving forward, contact your company's LogMeIn support contact to acquire your Company ID and PSK (secure key). SWSD offers integration with LogMeIn Central for providing remote assist support. They are LogMeIn Central and LogMeIn Rescue. You might need it when it’s time to retrieve some files from the office.LogMeIn has two separate applications that need to be integrated with SolarWinds Service Desk ( SWSD). If (1) you use LogMeIn Pro, and (2) your business files are stored on a server, then make a note of the UNC path to the files, or ask your friendly IT support person to give you that information. I couldn’t see the N: drive on my office server, but I connected immediately when I typed in \sbsserverfamily. It was a known problem addressed by a Knowledge Base article from LogMein, but the suggestions in the KB article didn’t work for me.Īfter some testing, I discovered that the LogMeIn file manager will connect to the network drives if the full UNC path is manually typed in. Clients would use LogMeIn to connect to their office computers but the LogMeIn file manager would not display the mapped drives, making it seem impossible to reach files on the server. Users know the firm documents are stored in the M: drive, and frequently have no idea that the same files can be reached at \sbsservercompany, the UNC path to the shared folder on the server. Many small businesses store all company files on a server commonly reached through a mapped network drive, assigned a drive letter for convenience. Highlight the files or folders, hit the Transfer button, and the files or folders are copied as quickly as possible – LogMeIn does a number of tricks to compress the files and push the transfer speed. Browse on one side to where the files are, browse on the other side to where you want them. A split display shows files on your local computer (the one you’re sitting at) on the left, and files on the remote computer (at your home or office) on the right. It’s separate from the remote control features – a separate button on the left starts the file manager. Another nice addition is a utility to share large files without clogging up your email system.īut perhaps the most important feature of the paid subscription is a file manager that makes it trivially easy to copy files back and forth between the remote computer and your local computer. The paid version adds a simple but important ability to print from your remote office computer to the printer that’s beside you at that moment. LogMeIn Free takes seconds to install and gives you secure access to your office or home computer from any computer, anywhere in the world, as simply as going to and logging in with your user name and password.įor $69.95/year, LogMeIn Pro adds some features that are well worth the cost, especially for businesses and law firms. They work completely reliably, they’re very fast, and they’re designed securely. LogMeIn Free and Pro are the programs I suggest to anyone looking for remote access to a computer at a different location. LogMeIn is best known for its products aimed at consumers that provide remote access to computers over the Internet. Here’s a tip for LogMeIn users to fix a glitch that turns up in the File Manager used to transfer files between two computers.
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